Return & Cancellation Policy

Return window

You may return an unused product in its original, undamaged packaging with all accessories and documentation within 7 days of delivery.

Damaged, defective or incorrect items

If a product arrives damaged, defective, or is not what you ordered, tell us within 48 hours of delivery at support@circleelectricals.com or +91 78309 99945. We will arrange a free pickup and send a replacement or issue a full refund, whichever you prefer. Return shipping in these cases is on us.

What cannot be returned

• Products showing signs of use, installation or physical damage caused after delivery.
• Products returned without their original packaging, accessories, or manual.
• Products returned after the 7-day window.
• Customised, co-branded or bulk corporate gifting orders, which are made to order.

How to start a return

Email support@circleelectricals.com or call +91 78309 99945 with your order number and the reason for the return. We will confirm eligibility and arrange a reverse pickup where the PIN code is serviceable. Where it is not, we will ask you to courier the item back and will reimburse reasonable postage against a receipt.

Refund timelines

Once a returned item reaches us and passes inspection, we initiate the refund within 2 working days. It is credited to the original payment method and typically reflects within 5-7 working days after that, depending on your bank. Where a delivery charge was paid on the original order, it is refunded only if the return is due to our error.

Warranty is separate from returns

A manufacturing defect discovered after the 7-day return window is handled under the 2-year product warranty rather than this policy. See our Support page to raise a warranty claim.