Legal
Cancellation Policy
Changed your mind before it ships? This page explains when an order can still be cancelled, the timelines that apply and how to raise the request.
Last updated 12 September 2026
Draft. This policy is a working draft prepared for review and has not yet been approved by legal counsel.
Cancelling before dispatch
Orders can be cancelled free of charge at any time before they are dispatched. Email support@circleelectricals.com or call +91 78309 99945 with your order number, and we will confirm the cancellation and start the refund the same working day.
After dispatch
Once an order has been handed to the courier it can no longer be cancelled. You may refuse delivery, or accept it and return the product under our Return & Cancellation Policy.
Refunds on cancellation
Prepaid orders cancelled before dispatch are refunded in full, including any delivery charge, to the original payment method. Refunds are initiated within 2 working days and typically reflect within 5-7 working days depending on your bank.
Cancellation by us
We may need to cancel an order: because a product is out of stock, because a pricing or listing error is discovered, because your PIN code is not serviceable, or because a payment could not be verified. If this happens we will tell you promptly and refund you in full. We will not fulfill an order at a price that was displayed in error.
Corporate and customised orders
Bulk, co-branded and customised corporate gifting orders are made to order. Once production or branding has begun, cancellation terms are as set out in the individual quotation or purchase order.